Family Assistance Addon

We help your family when you need it

From €2 / Month

Sanitas Family Assistance Coverage

All the qualified help you may need for your family in unforeseen situations

The insured person will be able to count on the extra qualified help that he/she may need for day-to-day life in the event of an unforeseen situation, so that he/she will only have to think about his/her recovery. The insured person will have a series of guarantees at his/her disposal. Unforeseen situations can be the following cases:

To be hospitalised for more than 48 hours.
Staying at home for more than 5 days due to convalescence with medical leave.
Death.

Benefits:

Support in basic household chores: an assistant will come to your home to carry out the usual household chores such as cleaning, washing or ironing.
Care of dependent elderly people or children under 16 years of age or with disabilities while the insured person is convalescent: sending an assistant to the home or transfer of the family member designated by the insured person. (plane, train or taxi).
Transfer of children under 16 years of age or disabled to the home of a relative, by plane, train or taxi.
Accompaniment of minors to school: a person will accompany and collect children under 16 years of age or disabled from their school. or disabled children to their school.
Delivery of medicines: the required medicines will be delivered to your home with a single phone call. The insured person must pay the cost of the medicines at the time of delivery.
Pet care: also includes the transport and accommodation of pets (exclusively available for dogs and cats).

Why add this coverage to your policy?

This supplement provides the insured person with the qualified help he/she may need in the event of an unforeseen situation such as those listed below:

Being hospitalised for more than 48 hours.
Staying at home for more than 5 days due to convalescence.
Death.

What does it cover?

The insured person will be able to benefit from the following guarantees: –

Support in basic household chores Home help to carry out the usual household chores.
Care of dependent elderly people or children under 16 years of age or disabled.
Transport of children under 16 years of age or disabled to the home of a relative, by plane, train or taxi.
Accompanying minors to school
Dispatch of medicines to the home. The insured person will be responsible for paying the cost of the same on delivery.
Care of pets.

N	GUARANTEE	DESCRIPTION	LIMITATIONS	EXCLUSIONS
1	Home help for basic housework.	Sending an assistant to the insured person’s home to help with basic household chores (cleaning, washing and ironing, meal preparation, etc.).	Up to a maximum of 30h, at a rate of at least 2h/day from the 1st day of the event. Within the maximum period of 1 months.
2	Relocation of a family member to care for children under the age of 16 or disabled.	Transfer to the insured person’s home by scheduled airline (economy class), train (1st class) or taxi.		Excluded with guarantees 3,4 and 8.
3	Home help for the care of children under 16 years of age or disabled.	Dispatch of a home help assistant to care for children under 16 years of age or disabled.	Up to a maximum of 30h, at a rate of at least 2h/day from the 1st day of the event. Within the maximum period of 1 months.	Excluded with guarantees 2 and 4.
4	Transfer of children under 16 years of age or disabled.	Transfer to the designated family member’s home by scheduled airline (economy class), train (1st class) or taxi.	Only in Spain.	Excluded with guarantees 2 and 3.
5	Accompanying person transfer for children under 16 years of age or disabled.	Round-trip ticket for the person designated by the insured person to accompany minor children to the home of a relative.	Only in Spain.	Excluded with guarantee 4.
6	Accompaniment to and from school for children under 16 years of age or disabled children.	Sending an accompanying person.	Up to a maximum of 2 times/day for a maximum of 5 days. When there is no family member available. Within a maximum period of 1 month.
7	Care of ascenders.	Dispatch of a home help assistant to care for first-degree ascendants who live in the same home and are in a situation of dependency.	Up to a maximum of 30h, at a rate of at least 2h/day from the 1st day of the event. Within the maximum period of 1 months.	Excluded with guarantee 8 and 9.
8	Relocation of a relative for the care of the ascendants.	Transfer to the insured person’s home by regular airline (tourist class), train (1st class) or taxi of the relative designated by the insured person for the care of ascendants in the 1st degree who live in the same home and are in a situation of dependency.		Excluded with guarantee 2,7 and 9.
9	Transfer of ascendants.	Return ticket to the home of the family member designated by the insured person for ascendants in the 1st degree who live in the same home and are in a situation of dependency.	Only in Spain.	Excluded with guarantee 7 and 8.
10	Care of domestic animals.	Transport and/or accommodation of pets (dogs and cats).	From the 1st day. For a limit of 1 month.
11	Drug delivery.	Search for and delivery of medicines to the insured person’s location.	Maximum 3 times/month.	Cost of medicines excluded.

How is the service provided?

The cover will be provided through IMA Ibérica, an insurance group with extensive experience in home care throughout Europe.

Sanitas joins forces with IMA to offer a comprehensive assistance service for people who have to be hospitalised or resting at home.

It will be the insured person who will have to contact through the telephone number 902 747 767, available 24 hours a day 365 days a year. It will be necessary to identify yourself as a Sanitas client and provide your ID number.

What are the hiring conditions?

Grace Period: There is no waiting period for contracts taken out at the time of registration or renewal of the policy. Those contracted at any time have a two-month waiting period.
Hiring: Mandatory for all policy members.
Date of discharge: Any time.
Age of recruitment: Same as that of the health care product to which it accompanies.
Age of permanence: Same as that of the health care product to which it accompanies.
Preexistence: No.

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Family Assistance Frequently Asked Questions

How many times can the insured person apply for these guarantees in the same year?

The insured person will be able to benefit from the Family Assistance guarantees as many times as he/she needs it, always complying with the limits established in each of the guarantees.

If several members of the policy are hospitalised, immobilised or deceased, are the guarantees cumulative?

They are not cumulative. The service is provided in the family home and given that all the members insured in a policy must reside in the same home, the needs would be covered, whether one or more of the insured persons are in a situation of need.

For how long is each of the guarantees provided?

At the time of requesting the service, the insured person must answer a brief questionnaire referring to the incident that has occurred. Based on these answers, a medical team will carry out an assessment taking into account, among others, the degree of autonomy of the insured person, the characteristics of the home or the number of members of the family unit, factors that will determine both the type of service required and the number of hours of the same.

Is it possible to request an ambulance through this service?

Any assistance of a medical nature is excluded from the coverage of the Family Assistance supplement.

Does the guarantee on the delivery of medicines include the cost of the medicines?

No, the cost of the medicines will be paid by the insured person and must be paid when the medicines are delivered to the insured person's home.

If the convalescence is the result of an accident abroad, are you entitled to the service?

Yes, as long as the service is provided at the insured person's home in Spain.

Does the guarantee for the transfer of a family member for the care of elderly dependants apply when the transfer is made from abroad?

No, this guarantee only covers transfers to and from destinations within Spanish territory.

If the insured person does not have an adult to accompany him/her to a relative's home, must the children go alone in the accompanying transfer guarantee for children under 16 years of age or disabled children?

No, in this case the insurer will appoint a person to accompany your minor children.

How do I request the service?

It will be the insured person who will have to contact through the telephone number 902 747 767, available 24h 365 days a year. It will be necessary to identify yourself as a Sanitas client and provide your ID number.

The coverage will be provided through IMA Ibérica, an insurance group with extensive experience in home care throughout Europe.

Sanitas joins forces with IMA to offer a comprehensive assistance service for people who have to be hospitalised or resting at home.

How long does it take to receive the requested service?

The intervention time in cities with a population of more than 50,000 inhabitants is 24/48 hours after the claim has been processed.

In cities with a smaller population, the intervention time is 48/72 hours. IMA will carry out a personalised assessment of each case, adapting the service to the specific needs of the insured.